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Please tell us the first two digits of your sort code and the length of your customer number / ID
Accounts with sort code starting with 08 - xx - xx
You will need your customer ID to sign in.
Your customer ID is 7 characters
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Forgotten your ID?
Are you trying to service a Virgin Money Stocks & Shares ISA or Unit Trust?
Did you buy your savings product after 1st January 2012?
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
Did you buy your product from Northern Rock?
If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
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Accounts with sort code starting with 05 - xx - xx
You will need your customer number to sign in.
Your customer number is 10 characters
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How do I find my customer number ?
Accounts with sort code starting with 82 - xx - xx
You will need your customer number to sign in.
Your customer number is 10 characters
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How do I find my sort code?
I'm not sure which account I have
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I'm not sure which account I have
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| Customer Number / ID | Sort Code | |
|---|---|---|
| Standard Savings Accounts | 7 characters | Starts with 08 |
| Cash ISA Exclusives for eligible current account customers | 10 characters or username | Starts with 05 or 82 |
| Accounts previously opened with Clydesdale or Yorkshire Bank | 10 characters or username | Starts with 05 or 82 |
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Where do I find my customer number?
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Your customer number is either a 10 character code (both letters and numbers) or your username.
It was emailed to you when you originally setup your account. It might also be in some other emails related to your account.
If you've forgotten your customer number, we can text you a reminder to your mobile.
Remind me of my customer number Link opens in a new window
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Where do I find my customer ID?
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Your customer ID is 7 characters long and a combination of numbers and letters.
It was emailed to you when you originally setup your account. It might also be in some other emails related to your account.
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How do I find my sort code?
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Your sort code is printed on the back of your bank card if you have one. It's also on your bank statements and may be included in emails and letters related to your account.
| If your account number begins with a 6 or 7 and your customer ID is 7 characters long, your sort code will look like this: | 08-xx-xx |
| If you have a bank card or use our mobile app, and your customer number is 10 characters long, your sort code will look like this: | 05-xx-xx or 82-xx-xx |
If your account number begins with a 6 or 7 and your customer ID is 7 characters long, your sort code will look like this:
08-xx-xx
If you have a bank card or use our mobile app, and your customer number is 10 characters long, your sort code will look like this:
05-xx-xx
or
82-xx-xx
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.
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A straight-talking, rewarding Stocks & Shares ISA starting from only £25. Invest £2,000 or more and you could earn 1,000 to 50,000 Virgin Points. That could take you places!
Capital at risk. Terms apply. Virgin Money is a trading name of Virgin Money Unit Trust Managers Limited.
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Protecting your money
As we are covered by the Financial Services Compensation Scheme, your eligible deposits with Virgin Money are covered up to £85,000 per person.
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