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CHASE OUT
- Carsen Holaday
- Amanda Castro
- Sophie Gable
CHASE Bank customers dealt with an outage on the banking app Wednesday afternoon.
Over 7,000 Chase Bank app users reported issues with the website around 2 pm ET, per Downdetector.
It appears the problems have been resolved as reports on Downdetector as of 9:30 pm ET have decreased to under 200.
Read our Chase down blog for the latest updates...
25th Apr 2024, 21:00By Matthew Aquino
Reports drop even more
It appears Chase users are not having as many issues now as reports have dropped well below 300 after being as high as 7,000 earlier today.
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25th Apr 2024, 20:30By Matthew Aquino
Reports continue to plummet
Reports have dipped into the hundreds after being as high as 7,000 earlier this afternoon.
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25th Apr 2024, 20:00By Matthew Aquino
Get to know Chase CEO
Since 2005, the company has been run by James "Jamie" Dimon.
Dimon is known as a billionaire businessman and banker who previously served on the board of directors of the Federal Reserve Bank.
Before Chase, he worked atAmerican Expressand obtained a Bachelor's Degree fromTufts Universityand an MBA from Harvard Business School.
When he isn't running one of the largest banks in America, he can often be found at home, spending time with his wife, Judith Kent, and their three children.
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24th Apr 2024, 19:30By Amanda Castro
Claiming a refund if money isn't returned to you
Ask your bank for arefundif you didn't authorize a payment, according toFinancial Conduct Authority.
By the end of the next business day, this refund plus any fees and interest you paid in connection with the transaction ought to be in your account.
Your bank could ask you some questions and want you to fill out a form when you submit your claim.
But while it waits for you to send the paperwork back, it cannot postpone your reimbursem*nt.
Fraudulentlyclaiming a refund on purpose may result in a police report from your bank.
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24th Apr 2024, 19:00By Matthew Aquino
Customers continue to complain
Chase users shared their frustration on social media as the banking app and website continues to suffer an outage.
Chase down that’s tough lol..
— NATE (@NateGotKeys) April 24, 2024Copied
24th Apr 2024, 18:30By Sophie Gable
More on the Chase Digital Assistant
Chase customers can use the Digital Assistant function to ask questions about making the most of their money and providing information.
The Digital Function can be found in the upper left corner of the screen by tapping the icon.
It can help with self-directed accounts and accounts opened in a Chase branch.
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24th Apr 2024, 18:00By Matthew Aquino
Chase continues to work on issues
Once customers visit Chase.com, they will first see a message at the top that reads, "We are working to restore full service. Please try again later."
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24th Apr 2024, 17:30By Matthew Aquino
Reports begin to drop
Users are reporting fewer issues with Chase Bank on Downdetector despite customers still having problems signing into the app and website.
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24th Apr 2024, 17:00By Amanda Castro
What happens with unauthorized payments from your account
In most circ*mstances, only transactions that you have approved will be able to withdraw money from your bank account, theFinancial Conduct Authorityreported.
However, get in touch with your bank or service provider right once if you discover a payment from your account that you didn't authorize.
Any more unauthorized payments won't be your responsibility once you've informed your bank. Unless you've committed fraud.
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24th Apr 2024, 16:30By Amanda Castro
History of Chase
The Bank of The Manhattan Company inNew Yorkwas established on September 1, 1799, and it remained in operation under that name until 1955.
Then, it merged with theChaseNational Bank, established in 1877; the combined institution was known as The Chase Manhattan Bank.
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24th Apr 2024, 16:21By Amanda Castro
'Working to restore'
When trying to log onto the Chase app, users get a screen that reads, "We are working to restore full service. Please try again later."
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24th Apr 2024, 16:00By Amanda Castro
More on Chase
By 2023,Chasehas more than 5,100 locations nationally, 17,000 ATMs, 18.5million checking accounts, and 25million debit card users.
As of 2016, JPMorgan Chase & Co. had 250,355 workers and operated in more than 100 nations.
The largest bank in the United States, the bank with the most branches in the United States, and the only bank with a presence throughout the whole contiguous United States, JPMorgan Chase & Co., had assets of $3.31 trillion in 2022.
JPMorgan Chase is one of the Big Four American banks through its subsidiary, Chase.
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24th Apr 2024, 15:30By Amanda Castro
Everything to know about Chase
JPMorgan Chase Bank, doing business as Chase, is an American national bank headquartered inNew York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.
It is an American national bank with its headquarters in New York City.
In 1955, the Chase National Bank and the Manhattan Company merged to become the Chase Manhattan Bank.
Then, in 1996, the bank merged with Chemical Bank New York, and in 2004 it merged with Bank One Corporation.
Later, in 2008, the bank bought Washington Mutual's deposits and the majority of its assets
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24th Apr 2024, 15:05By Carsen Holaday
Chase shares generic statement
Chase Support is now responding with the same message to multiple disgruntled customers on X, formerly known as Twitter.
"We appreciate your patience. We're working to restore full service as soon as possible. Please try again later."
We appreciate you patience. We're working to restore full service as soon as possible. Please try again later.
— Chase Support (@ChaseSupport) April 24, 2024We appreciate your patience. We're working to restore full service as soon as possible. Please try again later. ^RR https://t.co/znUu1VJn9r
— Chase Support (@ChaseSupport) April 24, 2024Copied
24th Apr 2024, 14:59By Carsen Holaday
Some reports resolved
After reports of issues with Chase spiked to over 7,000 on Downdetector, the problems seem to be resolving for some bank users.
As of 2:45 pm ET, about 4,000 people are still having trouble logging in to the site and app.
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24th Apr 2024, 14:52By Carsen Holaday
Chase shares message on Downdetector
Chase has shared a statement about the outage.
"We're working to restore all services to chase.com and the Chase Mobile app right now," a message posted to Downdetector said.
"Thanks for your patience."
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24th Apr 2024, 14:44By Carsen Holaday
Chase takes it to DMS
As Chase customers are taking to social media to complain about the outage, the bank's official customer service team is responding to users on X, formerly known as Twitter.
Chase Support has replied to multiple customers complaining about the outage and encouraged them to message the bank's account.
"Hi. Thank you for reaching out. I understand how important it is to have access to your account online," the account replied most recently.
"I want to help with your experience, and I’m here to support you. Will you please send a DM with your full name, zip code, and any other details you’d like to share?"
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24th Apr 2024, 14:33By Sophie Gable
Issues reported in cities
Users across the country are reporting problems with their Chase accounts.
Many Los Angeles and New York customers are experiencing problems.
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24th Apr 2024, 14:29By Sophie Gable
Chase users continue to complain on social media
Chase users are taking to social media amid the apparent outage.
Chase need to get it together today not the day 😂
— Mr.Untouchable🎒❄️™ (@lifeofjaycarter) April 24, 2024@Chase please fix your server....
— HNg (@LiqTactical) April 24, 2024Copied
24th Apr 2024, 14:25By Sophie Gable
Users report issues with mobile login
A majority of issues are struggling to log in to their mobile Chase accounts.
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24th Apr 2024, 14:21By Carsen Holaday
Users furious with outage
Chase users are furious with the app and website's outage.
@Chase your mobile app and website down or what? Mobile app keeps logging me out and the website doesn’t recognize username.
— Sameer (@samsharma) April 24, 2024Chase bank randomly goes down without any notice to their customers, nothing to see here… 🙄😤
— zmafreakyyy (@MaFreech) April 24, 2024Copied
24th Apr 2024, 14:18By Carsen Holaday
App issues pictured
When Chase Bank app users try to load the app, their accounts are shown for only a moment before being logged out.
"You are being securely signed out," the message says.
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24th Apr 2024, 14:14By Amanda Castro
'Our site isn't working right now'
The Chase Bank website is currently "not working."
Though the site suggests using a different browser or the app, the problem is not resolved.
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24th Apr 2024, 14:10By Amanda Castro
'It just signs me out'
Users are reporting that they cannot log into their Chase Bank app because it signs them out.
"Can't look at accounts," one user complained. "It just signs me out. On the mobile app it won't show transaction history."
"Site not working. Can't pay bill!"
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24th Apr 2024, 14:06By Carsen Holaday
Users complain about 'complete silence'
Chase hasn't offered an explanation for today's outage - and users are complaining about their "complete silence."
— Steve B (@Broubaby) April 24, 2024Chase bank web site appears to be down … complete silence from Chase
Did they get hacked??
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